If you notice a mistake in your order, or a spelling error in your email address, please contact us as soon as possible at woolandwell@gmail.com.

We prepare and ship orders promptly. If your order has not yet been packed or shipped, we will do our best to update or correct the details.

Once an order has been shipped, changes are unfortunately no longer possible. In this case, you are welcome to return the item in accordance with our return policy.

We ship all orders from Denmark with trusted carriers GLS and DHL.

• Denmark
  
  Orders are delivered within 1–2 business days.
  
  Parcel shop delivery is the default option with home delivery available at checkout.

• Germany
  
  Standard delivery takes 2–3 business days.
  
  You can choose between GLS parcel shop delivery or DHL home delivery at checkout.

• The Netherlands
  
  Standard delivery takes 2–3 business days.
  
  Orders are delivered via parcel shop or home delivery depending on the option selected at checkout.

• Sweden
  
  Delivery time is 2–4 business days via parcel shop.

• Norway
  
  Delivery time is 2–5 business days.
  
  Please note that Norway is outside the EU and import rules apply.

All delivery times are estimates and may vary slightly during peak periods.

For EU countries including Germany, no customs duties or import taxes apply.

The price you see at checkout is the final price with no additional charges upon delivery.

For non-EU countries such as Norway, import taxes and handling fees may apply and are the responsibility of the customer.

These charges are set by local authorities and are not controlled by WOOL&WELL.

We currently ship to selected European countries.

Our primary international markets are Germany, The netherlands, Sweden and Norway.

Shipping costs for all other orders are calculated at checkout based on your location and chosen delivery method.

Every parcel is packed with care in small boxes or padded envelopes to make sure your garments arrive safely and in perfect condition.

We offer a 14-day return right from the day you receive your order.

Returned items must be:

• Unworn
  
• Unwashed
  
• In original condition with tags attached
  

Return shipping costs are the responsibility of the customer unless the item is faulty.

We want you to love what arrives. If something isn't right, the size, the fit, a change of mind, we're here to sort it out.

Log in to your account, find your order and click "Request return." Select the item and let us know the reason, a short note helps us improve.

Once we've approved your request, you'll receive a return label by email. Ship the item back to us, and we'll process your refund within a few days of receiving it.

For exchanges, reach out directly at woolandwell@gmail.com it's often faster than the return flow.

We stand behind the quality of our products.

Each garment is carefully inspected before shipping. If you receive an item that is damaged or faulty, please contact us within 14 days of delivery with a short description and photos where possible.

We will review your request promptly and guide you through the next steps.

All WOOL&WELL products are designed for babies and toddlers and comply with applicable EU General Product Safety Regulations.

This includes requirements related to chemical safety, material composition and garment construction to ensure suitability for sensitive skin.